Updated 02/11/2025

1. Acceptance of Terms

By creating an account or using the OrderWithEase platform, you (“Tenant”, “you”, “your”, or “restaurant”) agree to be bound by these Terms and Conditions (“Terms”). These Terms form a legally binding agreement between you and VerveDev Inc., governing your use of the OrderWithEase web platform, mobile apps, and related services (collectively, the “Platform”).

If you do not agree to these Terms, you must not use or access the Platform.

2. Definition of Tenant

For the purposes of this Agreement, a Tenant refers to a business, restaurant, or operator that uses the OrderWithEase Platform to offer online and mobile ordering services to its customers. Tenants may include franchise locations, independent operators, or corporate entities who subscribe to the Platform through an approved onboarding process.

3. Scope of Services

OrderWithEase provides software tools that enable Tenants to:

• Host digital menus and accept online orders from customers;
• Process payments via integrated third-party payment providers (e.g., Stripe Connect);
• Manage orders, analytics, and customer interactions through the Tenant Dashboard;
• Customize branding, colors, and themes based on plan availability.

OrderWithEase provides access to the Platform and related services but does not operate as a food vendor, delivery agent, or financial intermediary beyond facilitating payments through authorized third-party providers.

4. Fees and Payment Terms

Upon signing up, you agree to pay the application fee and any additional charges as outlined in the plan you select during registration.

All payments and payouts are processed securely through Stripe Connect or other approved payment processors. OrderWithEase may deduct applicable transaction, application, or service fees as per your agreement before remitting funds.

VerveDev Inc. reserves the right to modify pricing or fee structures at any time with reasonable notice to existing Tenants.

5. Intellectual Property

All technology, designs, user interfaces, branding materials, and software components of the OrderWithEase Platform remain the exclusive property of VerveDev Inc.

You are granted a limited, non-exclusive, non-transferable license to use the Platform while your Tenant account remains active.

If you cease using the Platform, OrderWithEase retains ownership of all intellectual property, including but not limited to your app design, domain integration, and any customizations created under our services. You may not copy, reproduce, or use any proprietary software, designs, or code from the Platform without written permission.

6. Tenant Responsibilities

As a Tenant, you are solely responsible for:

• Maintaining accurate restaurant information, menu details, and operating hours;
• Managing customer orders, fulfillment, and delivery;
• Ensuring that your restaurant complies with all applicable food safety, licensing, and business laws;
• Managing your own equipment, internet connectivity, and operational uptime.

You acknowledge that OrderWithEase accepts no liability for any loss of revenue, missed orders, downtime, or operational issues resulting from restaurant closures, equipment malfunction, or network interruptions.

7. Platform Availability and Downtime

OrderWithEase aims to maintain high availability but does not guarantee uninterrupted service. The Platform may experience temporary outages due to maintenance, technical issues, or third-party interruptions (e.g., payment processor downtime).

VerveDev Inc. shall not be held liable for any loss of business, missed orders, or damages caused by downtime, customer nonpayment, or connectivity failures.

8. Limitation of Liability

To the fullest extent permitted by law, VerveDev Inc. shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

• Loss of profits, goodwill, or data;
• Service interruptions or app downtime;
• Errors in order processing or payment delays;
• Customer disputes, cancellations, or chargebacks.

The Tenant agrees to indemnify and hold harmless VerveDev Inc. from any claims arising from its operations, customer relationships, or use of the Platform.

9. Termination and Account Cancellation

You may stop using the Platform at any time without penalty. However:

• All fees paid prior to termination are non-refundable.
• Access to your dashboard, menus, and connected services will be disabled upon account closure.
• OrderWithEase retains all intellectual property rights associated with the software and branded assets.

OrderWithEase reserves the right to suspend or terminate access to the Platform if a Tenant violates these Terms, engages in fraudulent activity, or disrupts platform integrity.

10. Privacy and Data

OrderWithEase collects and stores limited business and transactional data for operational purposes. Customer data processed through the Platform remains the property of the Tenant, though VerveDev Inc. may access aggregated or anonymized data for analytics and system improvement.

For more details, see the OrderWithEase Privacy Policy.

11. Modifications to Terms

OrderWithEase reserves the right to update or modify these Terms at any time. Updated Terms will be posted within the Platform or sent to the email address on record. Continued use of the Platform constitutes acceptance of any revised Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved in the courts located in Toronto, Ontario.